Refund Policy

Our Policy

ETRIS℠ products are digital assessment reports delivered within 24 hours of purchase. Because delivery begins immediately upon payment, our ability to offer refunds is limited.

If your report has already been delivered, we are unable to issue a refund. This applies to all individual products and the Complete ETRIS℠ Suite bundle.

How to Request a Refund

To request a refund within the 7-day window, email us at hello@getETRIS.com with:

• Your name and email address used at checkout.
• The product you purchased.
• A brief note confirming your report has not been delivered or that delivery is still pending.

We will review your request and respond within 2 business days. Approved refunds are processed back to your original payment method via Stripe and typically appear within 5 to 10 business days.

Exceptions

We handle each request individually and with good faith. If you believe there has been a billing error, duplicate charge, or a technical issue that prevented delivery, please contact us and we will make it right.

Contact

Refund requests and billing questions: